TEMPO WALK TRAINING AND RESOURCES
General setup and Operation
Course Download - Standard
Course Download - Wifi
Cartbarn Daily Checklist
Proper New User Training
- Show them the Training Video
- Show them all of Tempo Walks Features
- Demo the proper usage so they can see
- Let the customer demo with your support
- Key Tips
- Do not turn towards Tempo Walk, keep the transmitter pointing at the unit always.
- Bring unit to a Full Stop, before turning off the transmitter.
- Users must take wider turns, Tempo Walk is wider than you think.
- Keep the front sensors clear of towels, head covers, etc
Technical Training
How to Add a New Course
First Time User Setup
Changing Channel on Tempo Walk Transmitter
Changing the channel on the Tempo Walk unit
Preparing a new user for Tempo Walk
Power and Neutral buttons
Recalibrating the Tempo Walk unit
Changing the toggle switch on the Tempo Walk transmitter
Tempo Walk unit not charging
Flow chart for troubleshooting Tempo Walk
Washing and Staging the Tempo Walk unit
Service & Troubleshooting
Removal and replacing USB
Removal or replacing top plastic
Troubleshooting
Removal or replacing dashboard
Removal or replacing the bottom plastic
Removal or replacing the drive motor
Removal or replacing the battery
Removal or replacing the antenna
Clearing ultrasonic trip code
Replace ultrasonic sensor
Remove and replace tablet
Changing frequency
Tempo Walk Charging Steps
Replacing Ultrasonic Sensors
FAQs
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How much does Tempo Walk weigh?
95 lbs. without the bag
How many holes can it do on a charge?
When fully charged 36 holes on most courses
What color does it come in?
We are launching this product in Black only
What type of battery does it have?
Lithium-Ion, maintenance-free battery
How fast will it go?
Tempo Walk can keep up with even the fastest walkers!
What happens if I forget to turn it off?
Tempo Walk will follow you until you turn off the transmitter, but to get your club you will need to turn it off, or Tempo Walk will back away from you. In that regard, Tempo Walk is self-teaching.
How far away does it follow me?
The unit stays 3-5’ behind you depending on speed/terrain
Can I put the transmitter in my pocket?
Absolutely not - this is a safety hazard, and the product will not operate correctly. The transmitter must be worn in the small of the back.
How much does it cost?
Rental prices will be set by your course
Can I buy one for myself?
Tempo Walk is not available for personal purchase, only for courses
What happens in the rain?
It is great in normal rain. Downpours, however, may trip safety sensors
What if 2 units are close to each other?
Each unit is mutually exclusive from other units
How heavy a bag will it carry?
It will carry a payload of 50 Lbs.
Will it do 2 bags?
Putting your child’s bag in with yours is no problem.
Will it handle a Pro bag?
Yes, with ease.
How big is the cooler?
It will hold 6-12oz cans.
Will it go in reverse?
Yes, but very slowly
What if I get it stuck?
The unit has a neutral function so you can roll it out of trouble.
How can I tell the battery level?
The dashboard has a stoplight system for the battery level. Green- fine for 18 holes, Yellow- fine for 9 holes, Red-get it back to barn ASAP. Note: If the battery runs completely down, the wheels will lock up. Tempo Walk must be carried home on a flatbed utility cart.
How can I tell the transmitter battery level?
If the green light is solid, it has power. If it begins blinking green, it is getting low, recharge ASAP.
How will I know if it is fully charged?
The NOCO charger light will be solid green, indicating 100% charged.
How will I know if the transmitter is fully charged?
The orange charging light turns off.
What technology is it using?
This is the first truly autonomous caddie, and as such it uses many technologies. GPS, Cellular, ultrasound, and Bluetooth are just a few.
Is it safe for the course?
Absolutely, 95 lbs. spread across robust tires makes Tempo Walk very course friendly
How much does it cost to host Tempo Walks on my course?
There are absolutely no upfront payments or "out of pocket" costs required to enjoy Tempo Walk at your club.
Who takes care of the maintenance?
Club Car will handle the maintenance
What if our course is really hilly?
Tempo Walk has been extensively tested on Blue Ridge Mountain courses and can climb virtually any hill a golf cart can.
How many Tempo Walks can I get for our course?
Most clubs start with 4 Tempo Walks, but we can increase this amount as course demand dictates.
Will adding Tempo Walks impact our car rentals?
The majority of Tempo Walk renters are already walkers (87% of renters switch from carry or push-carts), so any reduction in cart fees is minimal. In addition, the incremental income from walkers switching to Tempo Walk exceeds this amount multiple times over.
Can it go out on cart path only days?
Yes, unless the course is extremely wet (i.e. lots of standing water). Tempo Walk is lightweight at less than 100 lbs. and comes equipped with wide turf tires, so it has virtually no impact on the course
What if we already have caddies?
This may seem counterintuitive, but clubs with caddy programs are our most active courses. We believe this is because the membership is already accustomed to walking with a caddy.
Tempo Walk plays a complementary role at these clubs filling in when caddies are unavailable, like late afternoons and when students return to school. A good example would be Westwood CC in Rocky River, Ohio. They have an excellent program with over 200 caddies, and the club and membership love having Tempo Walks!
How much space will they take up in our cart barn?
Each unit has been designed to sit upon its backside, so we can fit 4+ Tempo Walks in the space of 1 golf car.